IQV Servicing is now Meridian Servicing.

Terms of Use

We welcome you to the Meridian Servicing website. We maintain this web site as a service to our visitors and customers. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not review information or obtain services or products from this website or from links that may be on the website pages.

1. Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Use Agreement (“Agreement”) with respect to our website (the “Site”) and contact with you. This terms of this Agreement are binding you, your successors, heirs and assigns, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement.

We may amend this Agreement at any time without specific notice to you. The latest version of the Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2.  Creditors / Clients

Meridian Servicing does not represent a creditor or potential client until a written servicing agreement, or otherwise is signed by all parties.

3.  SMS Terms and Conditions

By providing us with your mobile number and opting-in, you give Meridian Servicing permission to send you account-related text messages, like payment reminders and notifications in conjunction with the services you have requested or the account with our client.

  • Number of messages will vary by account, but will not exceed one per day.
  • Message and data rates may apply.
  • To opt-out, text STOP to any text message we send you. An opt-out confirmation message will be sent back to you.
  • To request support, text HELP to any text message we send you or email us at customerservice@meridianservicing.com.
  • If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages.
  • Wireless carriers are not liable for undelivered or delayed messages.
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4.  ACCURACY OF BILLING, ACCOUNT INFORMATION and PAYMENTS

If you discover a potential error or mistake in your billing, statement, or amount owed to our client, on whose behalf we are serving, please telephone, write or email us.  Please provide full details and documents that explain your position.

We reserve the right to refuse any payment you place with us. We may, in our sole discretion, limit or cancel any payment per person or, per household. These restrictions may include payments on accounts, debts, or orders placed by or under the same customer account, the same credit or debit card, and/or orders that use the same billing and/or shipping address. In the event that we reject a payment, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the payment was made or in the records provided to us. We reserve the right to limit or prohibit payments that, in our sole judgment, appear to be fraudulent, unauthorized, illegal or otherwise.

You agree to provide current, complete and accurate purchase and account information for all interactions with our company. You agree to promptly update your account and other information, including your email address, bank account information, and debit / credit card number(s) with card verification number(s) and expiration date(s), so that we can complete your payments, transactions, and contact you as needed.

5. Use of Website

The Site and accompanying, programs, software, and documentation that is made available to download from this Site is the copyrighted and/or patented work of Meridian Servicing or its licensors. Absent a license agreement that accompanies the software, use of the software will be governed by the Terms of Use. You agree that you will not decompile, reverse engineer, or otherwise attempt to discover the source code of the software available on the Site.

6. Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). Meridian Servicing reserves the right to revoke the authorization to view, download, and print the Meridian Servicing Content and User Content available on this Site at any time, and any such use shall be discontinued immediately upon notice from Meridian Servicing. The rights granted to you constitute a license and not a transfer of title.

7. Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

8. Indemnification

You agree to indemnify, defend and hold harmless Meridian Servicing, our officers, members, employees, parent and affiliated companies together with their employees and officers, and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) from any liability, loss, claim and expense, including reasonable attorney’s fees and litigation expense, relate to or arising from your violation of this Agreement or use of the Site, your fraud, violation of law, or willful misconduct,.

9. Nontransferable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable.

10. Disclaimer and Limits

THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, PUNITIVE DAMAGES, LITIGATION EXPENSES, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE(S) CONTAINING THE FORM OR DOCUMENT IS DISCLAIMED. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM THE USE OF OR INABILITY TO USE OUR SITE. OUR MAXIMUM LIABILITY TO YOU UNDER ALL CIRCUMSTANCES WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR ANY GOODS, SERVICES OR INFORMATION.

11. Use of Information

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

12. Third-Party Services

We may allow access to or advertise third-party services and merchant sites (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

13. Third-Party Merchant Policies

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

14. Privacy Policy

Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

15. Payments

You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

16. Links to other Web Sites

The Site may contain links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

17. Information and Press Releases

The Site contains information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

18. Intellectual Property; Limited License to Users

The materials and services on this Site, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorized use of the materials or Services at this Site may violate such laws and this Agreement. Except as expressly provided herein, Meridian Servicing does not grant any express or implied rights to use the materials and services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its materials, or its services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.

19. Copyright

The content, organization, graphics, design, audio, animation, video, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

20. Trademarks

The trademarks, logos, and service marks (“Marks”) displayed on this Site are the property of Meridian Servicing or other third parties. You are not permitted to use the Marks without the prior written consent of Meridian Servicing or such third party that may own the Marks. All other trademarks and registered trademarks are the property of their respective owners.

21. Miscellaneous

Your consent to Agreement and use of this Site shall be treated as though it were executed and performed in Franklin County, Ohio, and shall be governed by and construed in accordance with the laws of the State of Ohio (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. You agree all legal proceedings arising out of or in connection with this Agreement or Site shall be brought solely in Franklin County, Ohio. You expressly submit to the exclusive jurisdiction of said courts and consents to extra-territorial service of process. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.