IQV Servicing is now Meridian Servicing.
REQUEST MEETING

Compassion.
Professionalism.
Results.

Meridian Servicing is a premier Servicing Organization that specializes in helping banks and state-licensed lenders with loan application and origination support, customer care, first and third-party collections, document verification and much more.

Our expertise lies in blending advanced technology with tailored strategies to address the unique challenges of each client, ensuring the highest standards of compliance and professionalism. Our team of more than 500 skilled experts approach each case with empathy and respect, aiming to preserve the integrity of the lender-borrower relationship.
Our services extend well beyond collections, offering detailed reporting, account reconciliation, and customer service support to ensure a seamless and effective account management process. Partnering with us spares you the expense of an in-house team. It also enhances your financial recovery efforts while maintaining positive customer relations. Discover more about our services on our Solutions page.

Our Operating Principles

Our team of professionals across the organization have a set of operating principles that drive what we do every day:

People
Culture
Leveraging
Technology
Strategy
Execution
Accountability

Our focus on efficiency and effectiveness drives top line ROI for our Clients.

Experience and
expertise you can trust.

Author picture

Robert King
President

Author picture

Sarah Zimmerman
Vice President

Author picture

Heather Qurshi
Vice President

Author picture

James Tucker
Vice President

Author picture

Pamela Kremer
Vice President

Author picture

Jim Miller
Vice President

Author picture

Mike Fromknecht
Vice President

Author picture

Bill Salyer
Vice President

robert
sarah
heather
james
pam
jim
greg
bill

Centers of excellence throughout the country to best serve your needs.

Columbus, Ohio

Dallas, Texas

Wichita, Kansas

Request Meeting
Author picture

Robert King
President

Robert brings over two decades of executive leadership experience in the consumer lending industry, with a strong background in retail collections, subprime loss mitigation, BPO servicing and consulting, and contact center operations. Originally from the East Coast, he completed his education before relocating to Texas in the early 1990s to launch his career in financial services. A dedicated member of the ACA for more than 20 years, Robert remains at the forefront of technological innovation and regulatory compliance, driving operational excellence with a focus on efficiency and best practices.

Author picture

Sarah Zimmerman
Vice President

Sarah has spent her career focused on learning and improving Customer Service standards. She has more than 25 years of experience specific to Call Centers and has been integral in organizing and growing environments while developing standards throughout her career. Sarah has a BA in Business Management, but started in the Call Center on the front lines which allowed her to experience top-down decisions and focus on ensuring teams continue to evaluate policies and procedures for improvements throughout all levels. Sarah creates an environment that focuses on resource development that not only positively impacts business results, but that generates employee satisfaction in their opportunities for growth.
Author picture

Heather Qurshi
Vice President

Heather is a seasoned collections strategist with over fourteen years of leadership experience, distinguished by her consistent delivery of financial objectives and the development of effective collection strategies. Her expertise encompasses driving team performance, leveraging data analytics, and ensuring compliance with industry regulations. Heather is renowned for her ability to craft and implement robust collection processes that result in high recovery rates and sustained financial improvements. Her collaborative leadership style and ethical approach to collections have consistently maximized recoveries and minimized losses.

Author picture

James Tucker
Vice President

James is a Financial Services Executive with over 31 years of diversified and successful management experience directing Credit and Collections operations and servicing multi-million-dollar loan portfolios. He’s an expert in risk management, regulatory compliance, managed prime, subprime mortgages, private label credit cards, and subprime loans. He has successfully managed large collection servicing centers for Bank of America, National City Bank, Merrill Lynch, Household Retail Services, Select Portfolio Source (3rd party), as well as eight years with Curo/CCFI, Meridian Servicing.

Author picture

Pamela Kremer
Vice President

Pam has a bachelor’s degree in business management and a combined 30 years of contact center leadership in the insurance and financial services industries including 20 years with Safe Auto Insurance. She specializes in operations, strategic planning, developing leaders, and process improvement. She is a leader in setting organizational service philosophies and is experienced in opening and building fully profitable contact centers across the US. She has a proven track record of streamlining and enhancing operational processes, while ensuring customer satisfaction and loyalty.
Author picture

Jim Miller
Vice President

Jim is a Financial Services Executive with over 30 years of experience and has led strategy, operations, and growth at major financial corporations including Citigroup, JPMorgan Chase, Capital One, Wells Fargo, and Nonbank’s. He leverages the discipline, critical thinking, and collaborative work style that he honed during his service in the United States Airforce to expand his career. During his time as an executive leader, Jim and his teams made major impacts in developing personnel, process improvement operational efficiency and loss reduction across multiple business units in the subprime unsecured and secured laterals.
Author picture

Mike Fromknecht
Vice President

Mike has been a senior executive in the debt collection business for over 25 years. He is a trusted, accomplished, and visionary industry expert with a focus on operational process improvement, performance management, driving sales growth, building and nurturing client relationships, ensuring exceptional customer service – all while producing a positive work culture that has led to profitable growth across multiple companies. 

Author picture

Bill Salyer
Vice President

Bill has a Bachelor of Business Administration with a double major in Management and Marketing from the University of Kentucky! He has 28 years of leadership experience in the retail and financial industries including 19 years with Community Choice Financial. He specializes in strategic operations, team building, client relations and process improvement. Bill has a proven track record of excellent performance across industries achieved by developing top producing leaders, demanding superior customer service, and driving exceptional process improvements within his organization. His leadership style and passion for results have set him apart and enabled him to maximize operational performance.